Need Help? Start Here

Welcome to our help center

The “Help Center” pages is a WIP and will be updated as we go.

How to use the app?

Navigating through each post
  • unliked iconThis icon indicates that a post has not been liked by you
  • liked iconThis icon indicates that you have liked the post.
  • comments iconThis icon will navigate you to the comments page related to the post.
  • photo location iconThis icon will navigate you to the maps page and will show you the vicinity of where the image was taken.
  • tagged iconThis icon indicates that the image you’re viewing has challenged a photo.
  • report iconTo report a post, click on this icon and a list of reporting reasons will appear.
  • lock iconThis icon indicates the post is unchallengeable. This could either be that the user has made it unchallengeable or is a part of a challenge.
  • challenges photo indicatorThis icon indicates the image is related to the challenges icons, which is unchallengeable.
  • delete iconThis icon allows you to delete the post, indicating that it belongs to you.
How to use Tags

On the Timeline page, tap the floating action button in the bottom right corner. Once it opens, you can add your own tags to customize what you see. By default, everything is tagged under ‘Everything.’

What you need to know about Challenges

You can take on challenges anywhere, whether you’re out in the city, chilling somewhere, or exploring new spots—just make sure to follow the challenge description. Go head-to-head with others worldwide for some friendly competition.

Unblocking someone

When you are ready to unblock someone, head over to the Settings menu -> Account Settings -> Blocked Users.

Tutorials

Missed a tutorial? You can reload the tutorials in the settings menu.

Policies

Combating Child Sexual Abuse and Exploitation

1. Our Commitment to Child Safety

We are committed to ensuring our platform remains a safe and secure environment for all users. We have a zero-tolerance policy towards child sexual abuse and exploitation (CSAE) and are dedicated to combating this issue by leveraging human moderation and community vigilance.

2. Zero-Tolerance Policy

We unequivocally prohibit any content or behavior that involves:

  • The sexual exploitation of minors.
  • The creation, sharing, or solicitation of sexually explicit material involving individuals under the age of 18.
  • Grooming or any other inappropriate communication with minors.

Any user found engaging in such activities will face immediate and permanent account suspension, and reported violations will be shared with law enforcement authorities as required by law.

3. Human Moderation and Community Reporting
Our approach to combating CSAE relies on:

Human Moderation

  • A teams reviews all reported content to ensure swift and accurate action.
  • Our team work in compliance with established child safety protocols to handle reports sensitively and responsibly.

Community Reporting

  • Users play a crucial role in maintaining platform safety by reporting any content or activity they believe violates our CSAE policy.
  • How to Report:
    • Use the “Report” button available on posts and messages.
    • Select the appropriate category (e.g., “Child Exploitation”) to ensure timely attention.
    • Include any additional context or evidence to help moderators take prompt action.

Reporting Content to Organizations
When we have established that the content is potentially related to child secual exploitation, the content will be removed, the account of the user who posted the content will be blocked and will be reported to the National Center for Missing and Exploited Children.